Tata Communications has unveiled Kaleyra AI, an innovative artificial intelligence-powered platform designed to transform customer interactions across various communication channels. Announced on 12 December 2024, the platform allows businesses to customise large language models to enhance customer engagement, streamline operations, and ensure security.
Kaleyra AI introduces three key capabilities: a GenAI Template Generator for crafting personalised WhatsApp messages, a Conversational AI Data Reporting tool for generating insightful reports from complex data queries, and a Conversational AI No-Code Builder that enables users to create interaction assistants without programming knowledge. These features aim to automate marketing tasks, improve response rates, and simplify decision-making processes.
Mauro Carobene, Head of Customer Interaction Suite at Tata Communications, highlighted the platform’s potential to significantly boost business growth. “Kaleyra AI represents a powerful leap forward and will be a force multiplier for enterprises,” he stated. Early demonstrations have shown reductions in response times and improved issue resolution during peak query periods.
Kaleyra AI will be available in beta to select customers early next year, with a general release expected in the first half of 2025 on Tata Communications’ AI Cloud. This launch marks a significant step in leveraging generative AI to enhance enterprise communication and customer experience.
