A recent study by Qualtrics has revealed that Singaporean employees are sceptical about their leaders’ ability to implement artificial intelligence (AI) effectively. The research, which surveyed over 1,000 workers in Singapore, found that only 50% of managers and individual contributors trust their leaders to manage AI adoption successfully. This figure is 17 percentage points lower than the trust levels reported by senior leaders themselves.
The study highlights significant gaps in perception between leaders and their teams regarding AI’s impact on work. While 67% of senior directors express positive sentiment towards AI, only 46% of managers share this view. Additionally, less than half of the employees believe their bosses will prioritise people’s wellbeing over profits when introducing new technologies.
Dr. Cecelia Herbert, Workplace Behavioural Scientist at Qualtrics, emphasised the importance of building trust between employees and leaders during AI adoption. “As leaders explore the potential of AI, it cannot be overstated how critical it is for leaders to build trust with employees,” she stated.
The research also indicates that most Singaporean workers plan to use the time saved by AI to improve efficiency (57%) and work quality (50%), rather than increasing output. This contrasts with leaders’ expectations of a productivity surge following AI implementation.
Qualtrics’ findings underscore the need for organisations to align on AI’s purpose, provide adequate training, and ensure ethical guidelines are in place. By addressing these challenges, companies can enhance employee trust and fully realise AI’s potential benefits.
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