HL Assurance has become the first insurance provider in Singapore to launch a combination of core travel insurance add-ons, enhancing its comprehensive travel protection suite. The new offerings, available from 13 March 2025, include coverage for pre-existing medical conditions, reduced flight delay payout time, and protection for loss of frequent flyer miles, catering to the evolving needs of today’s travellers.
The introduction of these add-ons comes as travel resumes to pre-pandemic levels, with Changi Airport recording 67.7 million passenger movements in 2024. With 37% of flights worldwide experiencing delays, HL Assurance aims to provide faster claims processing and flexible coverage. CEO Kelvin Lim stated, “Our new travel add-ons are designed to address real concerns—whether it’s ensuring pre-existing medical conditions are covered, allowing earlier claims for flight delays, or protecting valuable travel rewards.”
The pre-existing medical conditions add-on offers expanded protection for travellers with ongoing health issues. The reduced flight delay payout time add-on allows claims after just three hours of delay, down from the standard six. Additionally, the loss of frequent flyer miles add-on safeguards accumulated miles due to cancellations.
To celebrate the launch, HL Assurance is offering single-trip plans at a reduced rate of up to 55% and reduced premiums for returning customers through a No Claim Discount benefit. Travellers purchasing Travel Protect360 plans before June 2025 may also win complimentary flight tickets.
HL Assurance’s commitment to a customer-first approach aims to transform the travel insurance experience, making it more flexible and relevant for every journey. For more information, visit the HL Assurance website or contact an authorised agent.
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