Artyzen Singapore has been named the top hotel in Singapore according to the newly released Hotel Service Index: 2024 APAC Edition by Atiom, a technological behavioural change platform. The report, which aims to help hospitality professionals benchmark their service against industry standards, also ranked Mandarin Oriental and the Capitol Kempinski Hotel as second and third, respectively.
The Hotel Service Index is part of Atiom’s initiative to provide insights into service trends and customer preferences across the Asia-Pacific (APAC) region. The report analysed publicly available reviews from popular online travel platforms, covering 1,623 properties in countries including Singapore, China, and Japan. This comprehensive analysis allows hospitality leaders to assess their service levels and align operations with customer expectations.
Matthew Spriegel, CEO of Atiom, highlighted the importance of understanding evolving guest expectations, stating, “Guest expectations are evolving faster than ever, and staying ahead means understanding the nuances of what makes a truly exceptional experience.”
The report’s findings are particularly relevant as Singapore continues to be a leading business travel destination in the APAC region. According to GetGoing, Singapore ranks highest for business travel, while Expedia’s Travel Insights report shows a 35% year-on-year increase in search volume for the region.
Atiom plans to expand the Hotel Service Index to other regions, such as the Middle East, in future editions. This expansion aims to further support the hospitality industry in enhancing service excellence and fostering a culture of continuous growth and engagement.
