Metroline, a leading UK bus operator, has announced the deployment of its AI-powered service control software, FlowOS Live, across its entire London operations. ComfortDelGro, Metroline’s parent company, also plans to explore AI implementation in its bus operations in Singapore and Australia.
This pioneering move is set to save passengers up to 2,000 hours of waiting time daily across more than 700,000 journeys in the UK. The software, developed by Prospective.io, aims to enhance service reliability, reduce overcrowding during peak hours, and provide more predictable driver shifts.
Following a successful trial at Metroline’s Edgware garage, where the software significantly reduced Excess Waiting Time (EWT), Metroline has signed a licence agreement to implement FlowOS Live across all its London garages. The system predicts vehicle progress and simulates adjustments to improve service reliability and punctuality. Sean O’Shea, CEO of Metroline London, stated, “Embedding the AI-assisted software in our daily operations will support our vision to deliver safe, reliable, and sustainable transport to our communities.”
The software also automates administrative tasks for control room teams, allowing them to focus on improving service delivery. Pete Ferguson, CEO of Prospective.io, highlighted the importance of Metroline’s feedback in refining the system, ensuring its practical effectiveness.
